Politique d’expédition

SHIPPING POLICY

SHIPPING METHODS AND DELIVERY TIMES

Domestic Shipping (United States):
- Standard Shipping: 3-5 business days
- Expedited Shipping: 2-3 business days

International Shipping:
- Standard International: 7-21 business days (varies by destination)
- Express International: 5-10 business days (varies by destination)

Please note that these are estimated delivery times and may vary depending on customs processing and local delivery conditions in the destination country.

SHIPPING RATES

Domestic Shipping (United States):
- Standard Shipping: FREE
- Expedited Shipping: Calculated at checkout, upon selection

International Shipping:
- All shipping rates, duties, and taxes are calculated at checkout
- We use Managed Markets to handle all international transactions

CUSTOMS, DUTIES, AND TAXES

For international orders:
- All applicable customs duties and taxes are calculated and collected at checkout
- You will not be charged any additional fees when your order arrives
- Our Managed Markets service ensures compliance with all import regulations in your country

TRACKING INFORMATION

Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package's progress using the provided tracking number.

SHIPPING RESTRICTIONS

Certain products cannot be shipped to certain countries due to regulations. If a product cannot be shipped to your location, you will be notified during checkout.

DELIVERY ISSUES

If you experience any issues with your delivery, please contact us at james@springpilot.com within 14 days of the estimated delivery date.

INTERNATIONAL DELIVERY DELAYS

International shipments may occasionally experience delays due to customs processing, local holidays, or other factors beyond our control. While we provide estimated delivery timeframes, we cannot guarantee exact delivery dates for international orders.