Politique de remboursement

RETURN AND REFUND POLICY

RETURN PERIOD

Domestic Orders (United States):
- You may return most new, unopened items within 60 days of delivery for a full refund less shipping cost.
- If the item is defective or damaged, you may return it within 60 days of delivery for a full refund or replacement less shipping cost.

International Orders:
- You may return most new, unopened items within 60 days of delivery for a full refund less shipping cost.
- The extended return period for international orders accounts for longer shipping times.

RETURN PROCESS

To initiate a return:
1. Contact our customer service team at james@springpilot.com with your order number and reason for return.
2. Our team will provide you with a Return Authorization Number (RAN) and return instructions.

RETURN SHIPPING COSTS

Domestic Orders (United States):
Spring Pilot will cover return shipping costs.

International Orders:
- For returns due to customer preference, the customer is responsible for return shipping costs.
- For returns due to our error (damaged, defective, or incorrect items), we will provide a return shipping label or reimburse reasonable return shipping costs.
- Please note that international return shipping can be expensive, and we recommend contacting us before shipping to discuss options.

REFUND PROCESSING

Once we receive your returned item:
- We will inspect the item to ensure it meets our return policy requirements.
- Refunds will be processed within 5-7 business days after inspection.
- Refunds will be issued to the original payment method used for purchase.
- For international orders, refunds will be processed in the original currency of purchase. Any currency conversion fees or fluctuations are subject to your payment provider's policies.

NON-RETURNABLE ITEMS

The following items cannot be returned:
- Items that have been used, worn, or altered
- Items marked as final sale
- Personalized or custom-made items

EXCHANGES

If you need to exchange an item for a different size or color:
1. Follow the return process above.
2. In your return request, specify that you want an exchange and provide details of the replacement item.
3. We will process the exchange once we receive your returned item.
4. For international exchanges, additional shipping charges may apply.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item:
1. Contact us within 7 days of receiving the item.
2. Provide photos of the damage or defect.
3. We will arrange for a return, replacement, or refund at our discretion.

LATE OR MISSING REFUNDS

If you haven't received your refund within 10 business days after we've processed it:
- First, check your bank account or credit card statement.
- Contact your credit card company or bank, as it may take some time for the refund to be officially posted.
- If you've done all of this and still haven't received your refund, please contact us at james@springpilot.com.

QUESTIONS

If you have any questions about our return and refund policy, please contact us at james@springpilot.com.